Policies

Last updated: September 2026

Belle Vie by H ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Belle Vie by H is a sole trader business based in Derbyshire, United Kingdom. For data protection purposes, we are the data controller of your personal information.

What information we collect

We may collect the following personal information when you use our website or contact us:

• Name and email address (when you sign up to our launch list or contact us)
• Postal address and phone number (when you place an order)
• Payment information (processed securely by our payment provider — we do not store card details)
• Order history and preferences
• Communications you send to us

How we use your information

We use your personal information to:

• Process and fulfil your orders
• Send you launch news and updates (only if you have opted in)
• Respond to your enquiries
• Comply with our legal obligations

Legal basis for processing

We process your data on the following legal bases: contract performance (to fulfil your order), legitimate interests (to respond to enquiries), and consent (for marketing communications).

How long we keep your data

We retain order and customer data for 7 years to comply with HMRC requirements. Marketing list data is retained until you unsubscribe. Enquiry data is retained for 2 years.

Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to withdraw consent at any time and to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact us

To exercise your rights or ask any questions about this policy, please contact us via our contact page.